Dialogflow is a natural language understanding platform from Google that makes it easy to design and integrate a conversational user interfaces such as chatbots. Using works flow we can add a chatbot to a CloudLink chat conversation.

Setup Google integration

Setup the integration to Google by following the instruction found here:
https://mitel-networks.github.io/workflow-docs/docs/integrations/google/
The scopes required for Dialogflow are https://www.googleapis.com/auth/cloud-platform and https://www.googleapis.com/auth/dialogflow.
More details on google OAuth scopes can be found here: https://developers.google.com/identity/protocols/oauth2/scopes#dialogflow

Create chatbot as platform user

To be a participant in the conversation the chatbot needs to be created as a CloudLink platform user. Using the accounts portal (https://accounts.mitel.io) create a user for the chatbot.

Clone the Dialogflow example

There is an example of a flow that can be used to handle an interaction with the chatbot in the recipes section. To get started you can clone that recipe which is called “Dialogflow Interaction Example”.

Configure the flow

The cloned flow requires some extra configuration.

1 Set the Google integration connection and GCP Project ID on the Dialogflow activity

2 Set the flow to run as the chatbot identity, click Verify Identity and then Save

Start a conversation with the chatbot

From an application that uses CloudLink chat such as MiCollab start a conversation with the chatbot.